Privacy Policy

This Policy explains how DP Survey Group NV (“DPS”) processes personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).

1. General

For DP SURVEY GROUP NV, it goes without saying that your personal information is treated confidentially, taking into account all relevant provisions of the applicable privacy legislation, such as but not limited to the General Data Protection Regulation (“GDPR”).

In this General Privacy Policy (hereinafter referred to as “Policy”) we describe how and why we collect your personal data, what we do with your personal data, with whom we share it, how we protect it, and the choices you can make about your personal data.

This Policy applies to the processing of your personal data in the framework of different applications (websites, sales, etc.) provided or operated by us or on our behalf.

2. Who is responsible for the processing of your personal data?

The legal entity responsible for the processing of your personal data and who will act as data controller is:

DP SURVEY GROUP NV
Baarbeek 1, 2070 Zwijndrecht (Antwerp), Belgium – BE.0415.771.001
(hereinafter “DPS”)

3. How and on which legal grounds will we process your personal data?

Depending on your specific situation, you can find below an overview of personal data that may be processed, the legal ground(s) and purpose(s) of processing, potential transfers and applicable retention periods.

Customer questions, complaints and comments

We offer our customers the possibility to submit any questions, complaints or comments with regard to DPS’ services via our GDPR email address: privacy@dpsurveys.com. The following data may be collected and processed:

• Address
• First name
• Last name
• Email address
• Telephone number
• Message content

The processing is exclusively for handling your question, complaint or comment. Your data will be stored for as long as needed to treat your request, and will be deleted within 1 month afterwards. In exceptional circumstances, and only for complaints, the data may be archived for 5 years.

Your data may be disclosed to another affiliate of DPS for the purpose of further investigation of your question or complaint. You can find our affiliates on our corporate website (www.dpsurveys.com). For transfers to affiliates outside the EEA, we provide appropriate safeguards. This processing is based on our legitimate interest to improve our services.

Job application form

The following data may be collected, stored and processed via a candidate’s application by letter or email:

• Address
• First name
• Last name
• Email address
• Telephone number
• Message content
• CV and motivation letter

The requested personal information is used for the purposes of our recruitment process only. Your data will be deleted after closure of the relevant recruitment process. If we want to add your personal data to our recruitment database, we will contact you to obtain your consent. In case your application results in a job with DPS, your information will be stored as further specified in your employment contract.

Your data can be transferred to an assessment center when this is relevant. In that case, DPS will provide appropriate safeguards through the assessment center. This processing is based on our legitimate interest to recruit new people.

Newsletter

If there is an option to subscribe to our newsletter to receive communications about events, seminars, topic-sharing, etc., and provided you have given us free, explicit and informed consent, we collect, store and process your name and e-mail address.

You can withdraw or change your consent at any time by sending an email to: privacy@dpsurveys.com. In that case we will delete your personal data within 2 weeks.

If we rely on a third-party provider to send newsletters, your data will be transferred to them only for the purpose of sending such newsletters.

Commercial relationship management

Within the framework of our commercial activities, and more specifically related to the management of our (potential and actual) clients and (potential and actual) suppliers, it is possible that we receive or collect personal data.

The processing of the data is exclusively for managing our business relationships and is based on our legitimate interest. We will always take your privacy rights into account.

Your data will be stored for 10 years after the end of our business relationship and will be subject to continuous monitoring.

Your data may be disclosed to another affiliate of DPS when this is useful in our B2B relationship. You can find our affiliates on our corporate website (www.dpsurveys.com). For transfers to affiliates outside the EEA, we provide appropriate safeguards.

4. Protection of your personal data

We have a set of technical and organizational security measures in place to protect your personal data against unlawful or unauthorized access or use, as well as against accidental loss or damage to their integrity. These measures have been designed taking into account our IT infrastructure, the potential impact on your privacy and the costs involved, and are in accordance with current industry standards and practice.

Your personal data will only be processed by a third party if that third party agrees to comply with those technical and organizational data security measures.

5. Cookies

This website uses so-called ‘cookies’. Cookies may be considered as pieces of data which are sent by the web server to your browser who writes these data to the hard disk of your computer. They contain the address of our website and a unique user ID.

The next time you visit our website, your computer will know that you have been here before and send information contained in that cookie back to our site. By using cookies, we may offer you a quicker and more efficient entry to the website.

You can turn off the use of cookies in your browser settings. If you disable cookies, the website is still accessible, but you may not have access to all the functionalities of the website. You can also delete already installed cookies from your device at any time.

This website may use different types of cookies: ‘essential cookies’, ‘functional cookies’, ‘performance cookies’ and sometimes ‘advertising cookies’.

We use analytics tools, including Microsoft Clarity and Google Analytics, to understand how visitors interact with the website and to improve performance. These tools only load after you provide consent through our cookie banner. You can change or withdraw your consent at any time by adjusting your browser settings or clearing stored site data.

6. Rights

Relating to your personal data you have the following rights:

• You can request information about your personal data collected, stored and processed by DPS. To receive this information, you need to prove your identity (e.g. by providing a copy of your ID).
• If your personal data stored by DPS is incorrect, you can request a correction.
• You have the right to request restriction of processing (e.g. while the accuracy of your personal data is being checked).
• You may request erasure of data concerning you (except in some cases, e.g. when retention is required by law or to prove a transaction).
• Where processing is based on your consent, you may revoke your consent.
• If you do not agree with how DPS processes your personal data, you have the right to lodge a complaint with the Belgian Data Protection Authority: www.gegevensbeschermingsautoriteit.be.

7. Who to contact if you have any questions or requests

For any questions, requests or complaints concerning the application of this Policy or to exercise your rights, you may contact us at:
privacy@dpsurveys.com

8. Changes to our Policy

We keep this Policy under regular review and we will place any updates on this webpage.
This Policy was last updated on 13/02/2026.